Terms and Conditions
Last updated: 28 July 2026
These Terms and Conditions ("Terms") set out the basis on which we provide our programmes, courses, coaching, mentoring, events and materials to you. Please read them carefully. By purchasing from us, registering for one of our programmes or events, or using our website at bluecowpractice.com, you agree to these Terms.
1. Who we are
In these Terms, "we", "us" and "our" refer to:
The Spinal Health Centre Ltd, trading as Blue Cow Practice (company number: [05040972) Registered address: 10 The Crescent, Lt Leighs, Chelmsford, Essex, CM3 1LY. Trading address: Orchard House, 33 Colchester Road, Great Totham, Maldon, Essex, CM9 8DG
"You" and "your" refer to the person or business purchasing or using our services.
2. Our services
We provide coaching, mentoring, courses, online programmes, in-person and online events, and supporting materials designed to help chiropractors build profitable, peaceful practices. This includes our programmes Dream Practice Secrets, Dream Practice Blueprint, Fully Booked By Design and Beyond Your Practice Room, together with any other programmes, sessions, memberships or materials we offer from time to time (each a "Programme").
The specific content, format, duration and inclusions of each Programme are described at the point of purchase. We may make reasonable changes to the way a Programme is delivered — for example the platform used, the schedule, or the order of content — without reducing its overall value.
3. Orders and payment
Prices are shown at the point of purchase and may be quoted in pounds sterling or another currency depending on the Programme and your location. Prices include or exclude tax as indicated at checkout; you are responsible for any local taxes, duties or charges that may apply where you live.
Where a Programme is offered on a payment plan, you agree to pay each instalment on the dates set out at purchase. If a payment fails or is missed, we may suspend your access until the account is brought up to date. Choosing to cancel after the cooling-off period described in Section 5 does not release you from your obligation to pay the full Programme fee, including any remaining instalments, unless we agree otherwise in writing.
Payments are handled by our third-party payment providers. We don't store your full card details.
4. Access and delivery
Once your payment (or first instalment) is received, we'll give you access to the Programme as described at purchase — for example login details to an online platform, event confirmation, or scheduling of your sessions. It's your responsibility to keep your login details secure and not to share them.
5. Cooling-off period, cancellation and refunds
You may cancel your purchase within 14 days of the date of purchase and receive a full refund. To cancel, simply email us at [email protected] within that period. We'll process your refund using the same method you used to pay, normally within 14 days of receiving your request.
[Optional clause — keep, edit or remove depending on how you want to handle immediate access. See the note below.]
Where a Programme gives you immediate access to digital content or downloadable materials, or where a live event or one-to-one session has already taken place within the cooling-off period, we reserve the right to make a fair deduction reflecting the content accessed or the session delivered, or — in the case of a completed live event — to decline a refund for that event. We will always deal with this reasonably and in good faith.
After the 14-day cooling-off period, purchases are non-refundable except where required by law, or at our discretion.
Nothing in this section affects any statutory cancellation or refund rights you may have under the consumer protection laws of your own country, which continue to apply where relevant.
6. What our services are — and what they are not
Our Programmes are designed to share knowledge, systems, strategies and support to help you grow your practice. We do not guarantee any particular result, level of income, number of patients, or business outcome. Your results depend on many factors outside our control, including your own effort, your market, your existing practice, your decisions and your circumstances. Any examples, case studies or figures we share are illustrations of what has been possible, not promises of what you will achieve.
Our coaching and materials relate to the business of running a practice. They are not clinical, medical, legal, accounting, tax, financial or regulatory advice. You remain solely responsible for your own clinical practice and for complying with all professional, regulatory and legal obligations that apply to you — including the requirements of your regulator and the advertising and marketing rules that apply to your profession and your claims. Where any of our materials touch on marketing or promotion, it is your responsibility to ensure that anything you publish is accurate, compliant and appropriate for your profession.
You should take your own professional advice before making significant business, financial or clinical decisions.
7. Your responsibilities
When using our Programmes, you agree to:
Provide accurate information and keep your account details secure
Use the Programmes and materials only for your own practice and professional development
Treat our team, guests and any other participants with courtesy and respect
Not record, copy, share, resell or redistribute our materials or sessions without our written permission
We may suspend or end your access, without refund, if you seriously or repeatedly breach these Terms — for example by sharing paid materials, or behaving abusively towards our team or other participants.
8. Intellectual property
All content within our Programmes — including course materials, videos, workbooks, templates, frameworks and recordings — belongs to us or our licensors and is protected by intellectual property law. When you purchase a Programme, we grant you a personal, non-transferable licence to use those materials for your own practice. You may not copy, share, publish, resell or create derivative works from them without our written consent.
9. Confidentiality
Coaching and mentoring often involve sharing sensitive information about your practice. We'll treat what you share with us in confidence, and we ask that you treat anything shared by us, our team or other participants — including in group settings — with the same confidence.
10. Events
For in-person and online events, the date, location and format will be confirmed at the point of purchase. We may need to change the date, venue or format, or move an event online; if we do, we'll let you know as soon as we can. If we cancel an event entirely and cannot offer a suitable alternative, we'll refund the fee you paid for that event.
You are responsible for your own travel, accommodation and related costs, and we are not liable for these if an event is changed or cancelled.
11. Limitation of liability
Nothing in these Terms limits or excludes our liability where it would be unlawful to do so — including for death or personal injury caused by our negligence, or for fraud.
Subject to that, and to the fullest extent permitted by law:
We are not liable for any loss of profit, loss of business, loss of anticipated savings, or any indirect or consequential loss arising from your use of our Programmes.
Our total liability to you in connection with any Programme will not exceed the total amount you paid us for that Programme.
Because the results of any business coaching depend on how you apply what you learn, we are not responsible for the commercial outcomes you do or don't achieve.
12. Third-party platforms and links
We deliver parts of our Programmes through third-party platforms (for example course, video, scheduling and payment providers) and our website may link to other sites. We're not responsible for the content, availability or practices of those third parties, and your use of them may be subject to their own terms.
13. Complaints
If something isn't right, please tell us — we'd genuinely rather hear about it and put it right. Contact us at [email protected] and we'll do our best to resolve things fairly and promptly.
14. Changes to these Terms
We may update these Terms from time to time. The version that applies to your purchase is the one in force on the date you bought your Programme. We'll post the current version on our website and update the "Last updated" date above.
15. Governing law
These Terms are governed by the law of England and Wales, and the courts of England and Wales will have jurisdiction over any dispute — except that, if you are a consumer, you may also benefit from any mandatory protections and the right to bring proceedings under the law of the country where you live.
16. Contact us
Blue Cow Practice Orchard House, 33 Colchester Road, Great Totham, Maldon, Essex, CM9 8DG Email: [email protected]
How our Privacy Policy fits in: our separate Privacy Policy explains how we handle your personal information, and forms part of your agreement with us.